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Quality Assurance

Sarpy County
911 Call Volume
2017 2016
911 Calls: 21,673 (as of June 30, 2017) 911 Calls: 59,061 (as of June 30, 2017)
Wireless 911 Calls Received: 17,205 Wireless 911 Calls Received: 47,449
Wireline 911 Calls Received: 4,318 Wireline 911 Calls Received: 11,141
Voice Over IP (VOIP) Calls Received: 150 Voice Over IP (VOIP) Calls Received: 471
Average of 144 Calls per day Average of 161 Calls per day
   
2015 2014
911 Calls: 57,340 911 Calls: 49,661
Wireless 911 Calls Received: 46,171 Wireless 911 Calls Received: 38,813
Wireline 911 Calls Received: 10,745 Wireline 911 Calls Received: 10,494
Voice Over IP (VOIP) Calls Received: 424 Voice Over IP (VOIP) Calls Received: 354
Average of 157 Calls per day Average of 156 Calls per day

 

Non-Emergency Call Volume
2017 2016
Non-Emergency Calls: 67,629 (as of June 30, 2017) Non-Emergency Calls: 170,797
Non-Emergency Calls Received: 38,777 Non-Emergency Calls Received: 95,646
Outgoing Calls Outgoing Calls
Average of Calls per day Average of Calls per day
 
2015 2014
Non-Emergency Calls: 171,920 Non-Emergency Calls: 158,244
Non-Emergency Calls Received: 95,254 Non-Emergency Calls Received: 97,456
Outgoing Calls : 76,666 Outgoing Calls : 60,788
Average of 450 Calls per day Average of 434 Calls per day

 

Call Answering Times

National guidelines for urban/rural communities recommend answering 90% of calls within 10 seconds

2014: 93.26%

2015: 94.25%

2016: 94.05%

2017: 94.05% (as of June 30, 2017)

 

Call answering times bar graph

 

Emergency Medical Dispatch Call Processing Times

National guidelines for urban/rural communities recommend priority emergency medical calls be processed within 90 seconds of answering the call 90% of the time

2014: 89%

2015: 93%

2016: 95.67%

2017: 95.33% (as of June 30, 2017)

 

Call answering times bar graph

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